Resources
Resources are the bookable units behind Booking, such as tables, rooms, courts, bays, or other limited assets.
What Resources are used for
Resources are the bookable units your business uses to deliver a service.
- Resources are useful when the customer is not only booking a time slot, but also booking something that must be available at that time.
- Common examples include restaurant tables, clinic rooms, beauty rooms, car wash bays, sports courts, rental units, and other limited bookable assets.
- In other words, the customer is booking a real resource, not just choosing a service.
- Resources are part of Catalog and are available for businesses that use the Booking conversion.
Example: Restaurant
- In a restaurant setup, Resources can be your tables.
- You can define the number of seats, area or zone, indoor or terrace, and labels such as Table 1 or Window Table.
- When a customer wants to book, OneTwoAgent uses this information to guide the booking flow and match the customer to the most suitable option.
- For example, if a party of 5 wants to book and only a table for 4 and a table for 6 are left, the system can offer the table for 6 because it fits the request.
- This helps the AI agent guide the customer toward a realistic option without creating confusion.
More examples
Car wash
Resources can represent bays, so customers only see booking options that match real wash capacity.
Clinic or beauty studio
Resources can represent rooms, so bookings reflect which treatment spaces are actually available.
Sports business
Resources can represent courts, fields, or lanes that need to stay available before a booking can be confirmed.
Rental business
Resources can represent units or assets, so availability is tied to what can really be reserved.
Restaurant
Resources can represent tables with seating and zone details, so customers are matched to the right option.
How Resources work
- Resources are only used with the Booking conversion.
- They are relevant when the final goal is to book a service that needs a resource, or the resource itself.
- This allows OneTwoAgent to support more realistic booking flows for businesses where availability depends on more than just time.
- Depending on your business type, Resources may appear with a business-specific name that feels more natural for your setup.
Why businesses use Resources
- Avoid impossible bookings.
- Connect the booking flow to real-world capacity.
- Offer more suitable options automatically.
- Support business types that rely on tables, rooms, courts, or units.
- Create a more natural customer experience.
Best practices
- Use Resources when your business has limited physical capacity that affects booking.
- If the customer needs a specific place, table, room, or asset to complete the booking, Resources should usually be part of your setup.
- If your business only needs time-based scheduling with no physical unit involved, you may not need Resources.
Related guides
Continue with the next setup steps around channels, booking, scheduling, or automation.
Common questions
Are Resources available for every conversion?
No. Resources are only used for the Booking conversion.
What does a Resource mean in practice?
A Resource is the real thing being reserved as part of a booking, such as a table, room, bay, or court.
Can the naming change depending on my business?
Yes. Resources can be shown in a more natural way depending on the type of business you selected.
Do Resources help the AI agent during booking?
Yes. They help the system guide customers toward realistic and suitable booking options.