Knowledge

Knowledge is the information your OneTwoAgent learns from and uses when answering customer questions.

• It is the foundation behind more accurate replies, better qualification, and more useful conversations.
• Instead of relying on generic responses, OneTwoAgent can use your real business materials as a source of truth.
• Knowledge can include services, pricing context, policies, product information, FAQs, internal business materials, and sales information.
• The better your knowledge sources, the better your agent can guide the customer.

• OneTwoAgent keeps your website and connected Google files under ongoing monitoring and can adapt when your content changes.
• That means you do not need to be afraid of updating your materials.
• As your content changes, OneTwoAgent can pick up those updates and use the newer information in future conversations.

• If your content includes complex tables, it is better to upload them in a structured format such as XLSX, CSV, or Google Sheets.
• PDF tables can be harder to interpret correctly, especially when columns and cells are visually complex.
• For the most reliable results, use spreadsheet formats whenever possible.

• Use real business materials instead of generic placeholder answers.
• Keep replies aligned with your current content.
• Update information over time without rewriting every answer manually.
• Support more accurate responses.
• Reduce generic or off-target replies.

• Connect the most useful and up-to-date sources first.
• Avoid uploading outdated materials.
• Use structured formats for tables whenever possible.
• Include content that reflects how your business actually sells and supports customers.
• A smaller, cleaner set of good sources is usually better than a large pile of disconnected files.