Articles

Introduction

OneTwoAgent is AI-first customer support for SaaS and software teams. It answers from your docs and Help Center, recognizes signed-in customers, reads authorized account data from your backend and hands off to your team when it should.

It answers in the customer's language, by chat or Voice in your widget and on WhatsApp, Instagram and Telegram. Customers can send screenshots and files, and any teammate can take over from one shared inbox.

Start with the website widget, then connect signed-in customers and your knowledge sources.

Quickstart

Open the guides you need to set up the widget, knowledge, team takeover, Voice and channels.

Install and brand the widget; chat, Voice, files and languages.

Customize the widget

Theme, colors, fonts, launcher, Home screen, Voice and page rules.

Signed-in customers and account data

CLI + coding agent setup, live account data, support views and the manual integration architecture.

Help Center, website, Google Drive, files and notes, kept in sync.

Conversations and takeover

Shared inbox, team takeover, assignment and handoff.

Voice, files and screenshots

Voice in the widget, voice notes, screenshots, files and links.

WhatsApp Business

Connection flow, AI replies, shared inbox and the 24h window.

Connect the account; the AI answers DMs in your inbox.

BotFather setup, AI replies and the shared inbox.