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OneTwoAgent Documentation

Official OneTwoAgent documentation for WhatsApp, Instagram, Telegram, website chat, booking, Zoom, Google Calendar, staff schedules, and automation workflows.

AutoCatalogWhatsAppInstagramTelegramWidgetModesVoiceCalendarZoomStaff
Automate WhatsApp supportQualify leads in chatSend booking linksBook calls and meetingsConnect Zoom and Google CalendarManage staff schedules

Browse docs by workflow

Start with the channel you want to connect, the booking stack you want to automate, or the sales/support flow you want the agent to handle.

Strongest search intents
WhatsApp support automationInstagram DM automationTelegram sales automationAI booking automationLead qualification in chatWebsite chat widget

Messaging channels

Connect WhatsApp, Instagram, Telegram, website chat, and media workflows to the same conversations layer.

WhatsApp Business

Connection flow, 24h window, and templates.

WhatsApp customer support automationWhatsApp lead qualificationMessaging sales automation
Instagram

Connect account and reply in Conversations.

Instagram DM automationInstagram lead responseCustomer conversations in Instagram
Telegram

BotFather setup and inbox replies.

Telegram support automationTelegram sales bot setupBotFather configuration
Website Widget

Customize and embed the widget script.

AI website chat widgetLead capture from website chatNo-code web chat setup
Voice & Files

Voice notes, files, and media behavior.

Voice message handlingMedia files in conversationsCustomer support attachments

Booking and meetings

Set up calendars, video meetings, booking automation, and schedule visibility for call-heavy workflows.

Calendar Booking

Booking calendar connection and checks.

Google Calendar integrationAppointment booking automationAvailability checks
Zoom

Connect Zoom for booking-based video meetings.

Zoom integrationVideo meeting bookingsBooking automation for calls

Automation and handoff

Run Auto Sales, qualify leads, keep catalog answers clean, and decide when conversations stay manual.

Auto Sales Setup

How Auto mode works and how to enable it.

AI sales automationLead qualification in chatFollow-up automation
Catalog

Add products/services and keep data clean.

Product catalog answersService catalog setupPricing accuracy
Conversations

Manual vs Auto behavior and handoff.

Manual repliesAI support agent with handoffConversation routing

Staff operations

Give staff schedule-only access, let them manage availability, and keep calendars aligned with bookings.

Staff Portal

Invite staff and manage their schedule-only access.

Staff schedule managementAvailability controlsStaff calendar connection