Voice Messages & Media
See how OneTwoAgent handles voice notes, images, and files across connected channels.
Voice message handlingMedia files in conversationsCustomer support attachmentsChannel message formats
Voice messages
- Voice messages from supported channels are saved in the conversation thread.
- Transcription is used when available so your team can read voice content faster.
- Voice attachments can be played back in Conversations.
Images and files
- Images and documents are attached directly to conversation messages.
- The assistant can use file content where processing is available.
- Preview behavior depends on file type and channel capabilities.
How it looks in Conversations
- Images can be previewed directly in chat.
- Documents can be opened or downloaded depending on format.
- Voice notes include playback controls and related message context.
Caution
- Very large or uncommon file formats may have limited preview support.
Related guides
Continue with the next setup steps around channels, booking, scheduling, or automation.
Common questions
Are voice messages transcribed automatically?
Transcription is used when it is available, so your team can read voice content faster inside the conversation thread.
Can staff see images and files sent by customers?
Yes. Supported images and file attachments stay in the conversation thread so the team can review the same context as the customer sent.