Staff

Use Staff when your business depends on individual team members instead of one shared business calendar.

• Add each team member with a name, photo or avatar, short description, services, locations, and personal schedule.
• Use Staff for barbers, consultants, sales reps, specialists, account managers, or any team where the person matters to the booking or meeting.
• This allows OneTwoAgent to route bookings and meetings to the right person instead of sending everything into one shared schedule.

• When Staff is set up, customers can book with your team instead of booking with the business as a whole.
• Depending on your settings, customers can choose a specific team member, see names and descriptions, or select Any available for the fastest option.
• If you do not want customers to choose manually, OneTwoAgent can distribute bookings automatically based on availability.
• Your schedule then shows bookings per team member, so it is easy to see who is handling what.
• You can also invite team members into the platform so they can view their own schedule and manage it based on the permissions you allow.

A barbershop is a clear example of how Staff works together with Booking.

• Your services may include haircut, beard trim, and hair wash.
• You add your barbers to Staff, create a profile for each person, connect the services they provide, assign working hours, and link them to your location.
• Customers can choose the service they want, choose a specific barber if you allow it, or select Any available.
• This creates a smoother customer experience and makes booking more flexible for both the customer and the team.
• Appointments then appear per barber, and each barber can optionally manage their own schedule depending on your setup.

Staff also works well for businesses where the main conversion is a call or meeting rather than a service booking.

• The AI agent can qualify the lead in chat and then move the conversation to a meeting with the right specialist.
• You may have one technical consultant, one project lead, and one sales engineer.
• Customers can choose who they want to meet with, or OneTwoAgent can assign meetings automatically based on availability.
• This helps spread meetings across your team without overloading one person.

• Assign work to the right people.
• Show customers who they will interact with.
• Avoid overbooking a shared calendar.
• Give your team a clearer schedule.
• Support both customer choice and automatic assignment.

• Use Staff when the person delivering the service or taking the meeting matters.
• This is especially useful for salons and barbershops, clinics, agencies, consulting firms, custom service businesses, and teams with multiple specialists.
• If you work alone, you may not need Staff yet.
• As soon as customers need to book with specific people, Staff becomes one of the most useful parts of your setup.